FAQ:

About the products


1.What is Data Insurance, never heard about it?
  It is Pre-Paid Data Recovery Service like Medical Insurance. Get the best data recovery service at affordable price.

2.What is the difference between Data Recovery & Data Insurance?
   Data Recovery is service offered after the data is lost and generally it is time and cost wise an expensive affair, while Data insurance is
   Pre-Paid Data recovery service, like Medical Insurance, get the best data recovery service at affordable prices.

3.What is JDI-PRLD1?
   It is Janitor’s Pre-Paid Data Insurance for Laptop & Desktop Hard disk.

4.What is JDI- USB?
   It is Janitor’s Pre-Paid Data Insurance for External USB Hard disk.

5.What about pen-drive & Server Hard disk?
   For Pen drive we already have the online service available, for server send the email with requirement and contact details at helpdesk@datainsurace.in

6.What do you do once you buy the product or how does it work?
   It is online tool, Download, Just fill up the basic details and Submit online. With in no time user will get the confirmation via email
   with complete details.

7.What do we do in case of Data Loss on the registered HDD?
   Send the email at helpdesk@datainsurance.in or call our helpdesk numbers and complete guidance will be given within no time.

8.Do you also do data recovery for HDD that are not registered with JDI.
   Yes, we do data recovery for HDD that are not registered with JDI, for which data recovery charges are applied.
   Click to Generate Instant Data Recovery Quotation


1.How do I shop online?
  Setting up an account
  o    In the homepage, sign in or create a new account using the link My Account .
  o    In order to make a purchase, you do not need to establish an account; while you can browse through the store without creating your
        account..

  Online Shopping
  o    On the top navigator bar choose ‘Data Insurance
  o    Once you have identified the product click on the product image and you will be taken to the order path. Here you will be able to see
        the description of the product and the price for a single quantity in INR. Enter the quantity required and click the “Add to Cart”
        button.
  o    On the Shopping Cart page, you can proceed with the online checkout process by clicking on the “Checkout” button. You can also add more
        products to your ‘Shopping Cart’ by clicking the “Continue Shopping” link. If you wish to change quantity you can simply change it and
        can update the page by clicking Update.
  o    The following page shows the products that you have chosen. Enter the billing and shipping information and click on Proceed to Payment.
  o    You will be taken to our secure payment gateway where you can enter your account details and authorize the transaction.

2.How many days does it take for the company to ship a product after having received the order?
   The product will reach you within 3 to 5 business days , online will reach you within the same day.

3.What payment methods do you accept online?
   We accept Visa and MasterCard credit cards and debit cards as well as net banking transfers.

4.Is it safe to use my card on your website?
   Our online ordering process is private and secure. The actual payment happens on a secure payment gateway page that is encrypted, protected
   and processed over a secure server.

5.What do we do in case of Payment Errors/Transaction Failure?
   While making payment, if certain required fields are not entered correctly or if there is an internet connection drop, you may get a payment
   error page. We would request you to kindly contact us on 9833348883 or email us on helpdesk@datainsurance.in   for queries.

5.How do I track my order?
   We will keep you updated on the status of your order from the date of order till dispatch through our Order Tracking page. On dispatch of your
   order, you will receive your shipment details & tracking number by e-mail. If you have not received our delivery confirmation e-mail, please
   contact us through the Contact Us form.

6.Do you charge for shipping?
   It depends from product to product, Details of which will be available on product description page. We are working on “No shipping Charges”

7.How can I modify/cancel an order?
   You can modify/cancel your order by e-mailing us at helpdesk@datainsurance.in With in 2 hours of placing your order. As we aim to maintain
   quick turn around times on our order processing, dispatch and deliveries, we will   be able to support your request only if it is received
   within the stipulated time frame.

8.Can I change my shipping address after having placed my order?
   Yes. If you would like to change your shipping address, you will need to contact us at  helpdesk@datainsurance.in within 2 hours  of placing
   your order with the alternate delivery address. We will send you an e-mail reply to confirm this request.

Customer Services

1.How do I contact you directly?
   The Contact Us form can be used to e-mail us. You can also reach us for phone support at +91-9833348883 only in case of emergency during
   10am-6pm Monday – Friday.

2.What is your policy on returns and replacement for online purchases?
   Please refer to our Returns & replacement page.   

3.How can I stay informed of any promotions?
   We occasionally offer promotions in connection with special days and events to provide our customers with savings on their online orders. To
   receive exclusive offers and updates, please sign up through our Subscribe page.

4.How do I unsubscribe from your e-mail list?
   If you wish to be removed from our e-mail list, please click here.

5.Do you share my information with others?
   No. Your personal details that are collected through our website are kept private and secure and will not be passed to any third party outside
   the company & its partners. The details will only be used to keep you informed regarding any updates to the company website.

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